A Personal Message From Michael:
To our cherished Colorado Multisport family,
“You want to make God laugh? Make a plan!” This is something my dad said throughout my childhood. I thought he invented that saying only to find out that it was likely used by all parents when life does not go as planned for their children. Going out on a limb, it might be safe to say that we can all relate to this year as, “Not as we planned!”
I could have never imagined that in my 20 years of participating in triathlon that there would be no local races. We, in our triathlon community, depend on these races for our own personal reasons. We all have a story and something that motivates us to participate. This is what I enjoy most about our sport (no matter what our sport might be).
These races and events make our staff excited to come into work and share along with you, YOUR racing and training experiences. This is why Colorado Multisport exists!
Those who know me, know that I have been struggling with diminished eyesight for many years. Given that my condition is degenerative, I have now transcended into a new level of sight loss.
In 2019, my brother and I participated in a study intended to help create treatments for such conditions. They were able to forecast that I would lose the remaining functional sight that I did have in 2020.
I went into this year with the desire and intention of making 2020 a profound experience with respect to my visual journey. I thought that if I cannot have 20/20 sight, then I could symbolically let go of 20/20 sight in the year 2020. This remains a work in progress.
In the spirit of making 2020 as meaningful as possible as well as finding opportunities through these adverse times, I wanted to create a solution that would benefit as many people as possible.
My heartfelt desire was to find a long-term strategy that would benefit all. Specifically, this includes my wonderful staff and you, our loyal customers of 14 years! I also wanted to find a solution that would benefit our community as a whole.
With that heavily in mind, last year I began discussing the idea of collaborating with Russ Chandler, owner of Full Cycle, another very well respected, customer focused, community-minded local business. As COVID fell into our reality, it became more apparent that finding a solution that would bring our community closer filled me with excitement. For years we have done our best to meet your needs and the needs of your family. My discussions with Russ led both of us to see enormous synergies we are excited to explore together. Full Cycle has been known for years as the leader in town for mountain and gravel bike community. Partnering with Full Cycle is a great way to meet the collective community’s cycling needs.
Full Cycle already announced that they are moving into the former Vitamin Cottage space located on Pearl St. and 30th just east of Whole Foods. He is building an unbelievably beautiful facility! He has graciously offered us an opportunity to have space in this over 8,000 square foot facility in a joint effort to bring you the greatest service we could possibly offer. Now, along with Full Cycle, we can serve your entire family! Our hope is to have the new location operational in January.
The best part is that we can get back to what we do best—to serve YOU! We could not be more excited to say that! We can now completely focus on your triathlon needs while delivering our best service to ALL of your needs! Please look for follow up communications on how we intend to enhance your experience while increasing our services.
Lastly, please accept our complete and heartfelt gratitude! You will hear me say that often as we transition. I lack the words that could possibly convey the gratitude we have for your years of continued support. We cannot wait to share in future adventures with each and every one of you! As stated above, sharing in your adventures is why we do what we do!
In the spirit of moving, EVERYTHING MUST GO! Please look for a follow up email tomorrow that will highlight this sale!
Covid-19 Store Changes
Phil: "Do you ever have deja vu, Mrs. Lancaster?" Mrs. Lancaster: "I don't think so, but I could check with the kitchen."
How has your year been going? Ours so far has been… different. While you were busy making sourdough and buying all of the gravel bikes in existence, we checked in with Punxsutawney Phil and can confirm, winter (or whatever this weird time is) is sort of over. With that in mind we wanted to update you with how we are going forward with our day to day operations at Colorado Multisport.
The most notable change to our daily operations over the last two months was that even as an “essential business” we chose to keep our doors locked to customers in an effort to look out for our community during the most infectious stage of the virus. Now that restrictions are being lifted and the numbers appear to support us opening the store back up to customers in some capacity, we plan to implement a few new rules that should move us a few steps closer to giving our customers a sense of “normal.”
Starting Monday, June 1st:
1. We will allow as many customers as staff in the store at a time. In an effort to control customer flow, our doors will remain locked. We ask that you simply knock on the door if you wish to shop, drop off a service bike, or come for other services. One of our staff members will greet you outside and let you in if we haven’t met our two-customer capacity. We will have social distancing markings outside if there is a need for a cue and in some cases we may be able to assist you without you needing to come into the store.
2. Your shopping experience will change! We have been working inside the store to consolidate product to create a more open and safe shopping experience. With that in mind, in accordance with the Boulder Facial Covering Order we will require you to wear a face mask for the entire duration of your visit. If you do not have a mask we have buffs for you to purchase. You will not be allowed inside the store without a facial covering. In addition we will have hand sanitizer at the door and throughout the store for you to use if you plan on touching anything in the store. If you wish to try on apparel or equipment, anything that you do not purchase will go into a 48 hour quarantine zone. If you plan on shopping for and test riding bikes, we will also require you to wear gloves that we will provide. We will have a dedicated trainer setup away from other shopping areas so you can be sized up on a bike without having to come in close contact with other customers.
3. Bike fits are coming back! But not just yet… On June 1st our fit calendar will open back up starting June 15th for 2 daily appointments - one mid-morning and one mid-afternoon. By spacing out our fit appointments in this way, it will give ample time for our staff to clean the fit area as well as give you the best possible experience during your visit. We are taking precautionary measures with our bike fitting services which are outlined here on our bike fit page.
4. If you are bringing your bike in for service, you have a few options. As always, we prefer if you call ahead to book your appointment. Even through this strange time, our service department has been booking appointments several days out. If you are visiting the store to drop your bike off, you may either:
Leave your bike with a staff member outside the store. A staff member will bring the bike inside and a service technician will follow up with you within 2 hours after you drop off your bike with an assessment of it’s needs.
Bring your bike in and rack it on one of the available racks next to the service area for a contactless exchange to one of our service technicians. The service technician will run through your bike before it’s appointment and make an initial assessment. We will have clearly defined barriers in place to make sure both you and our service technicians maintain at least 6 feet from one another.
In either case, we will call you ahead of time to take payment for service over the phone (if possible) to make your visit for service as smooth as possible. You may still wait to pay for your service when you pick up the bike, especially if you plan on shopping for other items during your visit.
5. We will not be doing any bike, wetsuit, or wheel rentals this season. We are also phasing out our saddle demo program, If you have a saddle you are holding onto while we froze our saddle demo program, we ask that you please bring it back at your earliest convenience. If you enjoyed riding this saddle, we are willing to sell that saddle to you at a drastically reduced price. Please stop by or call and we can discuss the price!
6. This goes without saying, we have been and will continue to prioritize cleanliness. From constantly wiping down surfaces, safely handling your bike and products, and making sure we maintain a safe distance from you when visiting the store whenever possible - we want to assure you that we take all of this very seriously. We ask that if you’ve been sick within the last 14 days to please stay home. We will be here to help you when you are feeling better.
As with anything these days, this is a fluid situation. We are thankful for your patience and grateful for your support over the last few months. To quote Bill Murray in Groundhog’s Day: This is one time where television really fails to capture the true excitement of a large squirrel predicting the weather. While we wish we had a large squirrel to predict the next few months for us, we don’t. But what you can rely on is the constant that doing things like riding bikes and going on adventures is one of the most potent medicines we have right now in a world where our mobility is so limited. We look forward to having you back in store to help you get out there to find your best self!
For general questions or inquiries outside of our business hours, please email us at email@example.com